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1. What could cause my water bill to substantially increase this month?

Water usage should be fairly consistent all year.  Filling a swimming pool for the Summer, frequent watering of your lawn or washing vehicles at home, can cause an increase to your water bill.  A sudden unexplained increase in water usage, may be the results of a leak.  Toilet leaks are very common and hard to catch until you have already received a high water bill.

Please be aware toilet leaks can be from any of the following: a bad flapper valve, the flapper valve seat, the float arm and/or the overflow tube or the ballcock valve.  To determine if your tank is leaking, you may use a dye test.  A dye test can be done by placing a dye tablet or dropping (3 drops) food coloring into your tank.  Wait a few minutes and if you see the colors appear in the toilet bowl(s), you have a toilet leak, and may need to contact a licensed plumber to remedy the problem(s).

2. Can I get an allowance on my water bill for an unexpected increase on water usage?

Unfortunately, no.  The city currently has no program in place to cover unexpected water usage.  You may be eligible, however, to request a payment plan.  For details, contact Utility Billing at (903) 356-3306.

3. What can I do if my service are turned off or discontinued for non-payment?

You may come into City Hall to make your payment and the city will re-establish your account or you may also go to waterpaymentlink and pay online.  If paying online, once payment is made; you will then need to contact the Utility department at (903) 356-3306, and notify that payment has been made, so the account can be reactivated.

Once payment is received to re-establish your water account, a work order will then be given to Public Works for the re-connection.  Public Works has until end of the business day (5 pm), payment is received to restore your services.  If paying online after business hours, remember to notify the Utility department the following business day, for services to be restored.  We will not restore services same day if payment is made online after 5 pm.

Quinlan City Hall is open Monday - Friday between the hours of 8 a.m.-5 p.m. and closed between 12-1 pm for lunch.